We treat your home improvement
project as if it were our own.
Call Us Today!
(800) 370-1716
We treat your home improvement
project as if it were our own.
Call Us Today! (800) 370-1716
Insurance Claims - What You Need to Know
At Apex Roofing, we understand that navigating through a claim’s paperwork, and repair or replacement estimates can be an exhausting and confusing task. We’re here to help you have a transparent and easy experience. Working with individual insurance companies can differ, but we have put together a common experience when it comes to working with insurance. This way you can see the steps we follow and understand how it works.
Step 1: Obtain a Free Storm Damage Inspection
One of our experienced field representatives performs an initial roof inspection on your home to verify your roof has hail or wind damage. They will take measurements and discovery photos, ask which insurance company you use, if you have already filed a claim and if an adjuster has come out to examine your roof. They then will discuss your options and what to expect moving forward, and address any questions you may have about working with insurance.
Step 2: Make a Claim to Your Insurance Company
After the inspection is completed and the insurance process has been discussed, we have you complete documentation to begin services with Apex Roofing. If you have not filed one already, our field representative will help you file a claim with your insurance company.
Step 3: Submit Insurance Replacement Estimate
The insurance company typically will send an adjuster to inspect your roof. If the adjuster has not already been to your property, our field representative will arrange to meet one onsite to discuss the damages and the best way to address them. The adjuster will provide an estimate to repair or replace recommendation based on their findings. Apex Roofing also prepares a comprehensive scope of work on behalf of you to be submitted to the insurance adjuster with our recommendations.
Step 4: Obtain Approval and Replace Roof
Step 4: Obtain Approval and Complete Roof Replacement
Once the insurance work scope is approved and processed, Apex Roofing will collect the settlement documents and initial insurance claim payment. Our field representative will work with the homeowner to choose shingle color and any upgrades. Afterwards, Apex Roofing will schedule and begin your roof replacement work. Once installation is complete, Apex Roofing finalizes insurance negotiations and provides a final walk-through with you to ensure complete satisfaction.
Commonly Asked Questions
Will My Roof Replacement be Fully Covered?
Will My Roof Replacement be Fully Covered?
Apex Roofing will always try to get as much coverage as possible for our customers, but we cannot guarantee approval for full coverage every time. Each insurance company is different in its coverage guidelines of weather-related damages. Similarly each homeowner’s individual insurance policies have differing coverage.
However, by conducting detailed inspections of your roof, providing detailed evidence of damages and submitting appropriate documentation of building code requirements, we work to build a strong case for a full roof replacement of your roof.
How Long Will It Take to Know How Much Damage Is Covered?
How Long Will It Take to Know How Much Damage Is Covered?
Insurance companies are constantly receiving weather-related claims across the country. A strong windstorm in the Pacific Northwest can create hundreds of wind-related claims that flood the insurance companies at a time when they are dealing with hurricane-related claims over on the East Coast.
Typically, the minimum amount of time to hear back on an insurance claim is 7-10 business days. However, this timeframe can be greatly extended if there are several extreme weather events happening at once. At the peak of storm seasons, it may take as long as 4-6 weeks to hear back from your insurance company. Apex Roofing is always diligent to follow up with your insurance adjuster to provide any additional information and obtain updates of the status of the claim review.
What Happens If My Roof Is Not Fully Covered by Insurance?
What Happens If My Roof Is Not Fully Covered by Insurance?
Apex Roofing does its best to obtain full coverage for your roof replacement. However, sometimes, insurance companies will approve only a partial replacement or a repair. If this is the case, the homeowner may choose to wait on doing any work on their roof or put the amount approved toward a full roof replacement and pay for the balance out of pocket or by financing the remainder of the project. Apex Roofing does not do any repairs or partials replacements so if we cannot obtain full coverage, the homeowner is not obligated to use our services.
How Much Will I Have to Pay Out of Pocket?
How Much Will I Have to Pay Out of Pocket?
If an insurance claim is filed and full coverage is provided by your insurance, your only out of pocket expense for a new roof will be your deductible, unless you opt for upgrades, which will be a cost incurred by you.
If you don’t have code upgrade coverage on your policy, you may be required to pay out of pocket for code requirements, such as replacement of bad sheathing or installation of ice and water barrier. In this case, we will discuss your approval, these potential costs and your options with you before any work is started.
What Are Some Common Terms Used in Insurance?
What Are Some Common Terms Used in Insurance?
- The Replacement cost (RCV) is the full cost of the repair/replacement that your insurance company deems needed to replace your roof.
- Depreciation (DEPREC) is the decrease in fair value of your roof due to age. Depending on your policy, this amount may or may not be recoverable. Depreciation is paid when incurred – in other words, after the roof is completed.
- Deductible is the amount the insurance policies requires the policy holder to pay applicable to a claim made under a specific policy.
- The Actual Cash Value (ACV) is the amount is the value of your roof as it stands today. This is determined by taking the RCV and deducting the age and condition of the roof (the depreciation).
- Code Upgrades are items that may not have been a construction requirement before but are a requirement currently. Code Upgrades are paid when incurred. Not all policies include code upgrades and you may have to come out of pocket to pay for these items.
How Does Payment Work with Insurance?
How Does Payment Work with Insurance?
Insurance will mail the first check ACV minus your deductible. Apex Roofing will pick up that amount and your deductible to begin the job. After your roof is completed, Apex Roofing will send your insurance company the final invoice, supporting documents, and photos of the work completed with or without supplements. If your policy has RCV, a recoverable depreciation money will be released upon completion of all work. Once you have received final payment, our field representative will arrange to pick up the final payment and complete a final walk-through with you to make sure you are satisfied with your new roof.
